Apple Health
Case Study
Summer 2025
Apple Health
Case Study
Summer 2025
Apple Health
Case Study
Summer 2025
Duration
10 weeks
Main Role
Interaction Designer
UX Researcher
Key Words
User Research
Wireframing & Prototyping
Usability Testing
Overview
A comprehensive usability study to identify barriers and re-engage users with the app’s core value.
We conducted testing processes that included blind surveys, task performance evaluations, and navigation pattern analysis with a diverse group of target users.
My role
Led the usability testing of Apple Health by developing a comprehensive test plan focused on evaluating how effectively users could complete key health-related tasks.
Designed and facilitated testing sessions with participants, gathering both behavioral observations and verbal feedback.
Overview
Final Deliverabels
New Summary Section
Reduce irrelevant information
Personalized Customization
All data at your hand
New Widgets
New share flow
Duration
10 weeks
Main Role
Interaction Designer
Key Words
User Research
Wireframing & Prototyping
Usability Testing
Overview
A comprehensive usability study to identify barriers and re-engage users with the app’s core value.
We conducted testing processes that included blind surveys, task performance evaluations, and navigation pattern analysis with a diverse group of target users.
My role
Led the usability testing of Apple Health by developing a comprehensive test plan focused on evaluating how effectively users could complete key health-related tasks.
Designed and facilitated testing sessions with participants, gathering both behavioral observations and verbal feedback.
Overview
Problems Identified
Duration
10 weeks
Main Role
Interaction Designer
Key Words
User Research
Wireframing & Prototyping
Usability Testing
Overview
A comprehensive usability study to identify barriers and re-engage users with the app’s core value.
We conducted testing processes that included blind surveys, task performance evaluations, and navigation pattern analysis with a diverse group of target users.
My role
Led the usability testing of Apple Health by developing a comprehensive test plan focused on evaluating how effectively users could complete key health-related tasks.
Designed and facilitated testing sessions with participants, gathering both behavioral observations and verbal feedback.
Process
Our Initial Assumptions
Our Initial Assumptions
Most Apple health users know how to navigate the application and know about the features.
Most Apple health users know how to navigate the application and know about the features.
People often use features like Sleep, Nutrition, Steps and Sharing.
People often use features like Sleep, Nutrition, Steps and Sharing.
People explore the browse sections and go these to find all the features as it is a one stop place for all features.
People explore the browse sections and go these to find all the features as it is a one stop place for all features.
Recruitment & Test Plan
Using insights from our primary research, we developed detailed persona and empathy map that represent our target audience
8+
Users
3+
Countries
3+
Occupations
Task 1 Steps
Task 1 Steps
Understand how quickly users can locate a popular feature and interpret their activity summary.
Understand how quickly users can locate a popular feature and interpret their activity summary.
Task 2 Sleep
Task 2 Sleep
Test discoverability of a lesser-known feature and whether users can use it without confusion.
Test discoverability of a lesser-known feature and whether users can use it without confusion.
Task 3 Nutrition
Task 3 Nutrition
Evaluate how users search and log nutrition data, and if the feature feels intuitive.
Evaluate how users search and log nutrition data, and if the feature feels intuitive.
Task 4 Share
Task 4 Share
Assess if users can find and understand the Share feature’s flow and privacy.
Assess if users can find and understand the Share feature’s flow and privacy.
Alternate Tasks
Alternate Tasks
Asked users to perform optional tasks based on their interests as a probing method.
Asked users to perform optional tasks based on their interests as a probing method.
Insights
Why users don’t come back?
Why users don’t come back?
Observations
Using insights from our primary research, we developed detailed persona and empathy map that represent our target audience
High Impact Problems
The biggest breakdowns were not about missing features. They were about clarity, confidence, and motivation.
Overwhelmed by cluttered data
The summary page contains too much irrelevant information.
Hidden key features
Users do not have the motivation to record data due to confusing user journey.
Low trust in Share feature
Users are concerned about the data sharing function because of privacy concerns
Low trust in Share feature
Users are concerned about the data sharing function because of privacy concerns
Low trust in Share feature
Users are concerned about the data sharing function because of privacy concerns
Low trust in Share feature
Users are concerned about the data sharing function because of privacy concerns
Overwhelmed by cluttered data
The summary page contains too much irrelevant information.
Hidden key features
Users do not have the motivation to record data due to confusing user journey.
Low trust in Share feature
Users are concerned about the data sharing function because of privacy concerns
Low trust in Share feature
Users are concerned about the data sharing function because of privacy concerns
Low trust in Share feature
Users are concerned about the data sharing function because of privacy concerns
Low trust in Share feature
Users are concerned about the data sharing function because of privacy concerns
Design
Design
A summary page focused on what matters most
A summary page focused on what matters most
A summary page focused on what matters most
Before
Before
Check Detail
Check Detail
After
After
Check Detail
Check Detail
Too much irrelevant information prevents users from finding useful data.
Too much irrelevant information prevents users from finding useful data.
Reduce irrelevant information to help users more easily find the data they care about.
Reduce irrelevant information to help users more easily find the data they care about.
Personalize customize
Personalize customize
Before
Before
Check Detail
Check Detail
After
After
Check Detail
Check Detail
Long lists make it harder for users to scan, find what they need, and stay oriented.
Long lists make it harder for users to scan, find what they need, and stay oriented.
Provide a simple and easy-to-understand editing experience.
Provide a simple and easy-to-understand editing experience.
Widgets that enable quick logging
Widgets that enable quick logging
Before
Before
Check Detail
Check Detail
After
After
Check Detail
Check Detail
Key features are buried in the app, making them hard to find and use.
Key features are buried in the app, making them hard to find and use.
Provide quick and easy logging through widgets.
Provide quick and easy logging through widgets.
Enhance share user flow
Enhance share user flow
Apple Health sharing should build trust, not anxiety. We redesigned the experience to make privacy boundaries clear, language human, and every step feel intentional.